Shop Policies & FAQ


Processing time
The time I need to prepare an order for dispatch varies. Generally I have up to a 4 week turn around time plus shipping. I endeavor to get all items posted as quick as possible though.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Customs and personalised orders

Custom orders are available, please feel free to contact us if you would like something more personalized or you can't find what you're looking for.

Care Instructions

Please refer to care instructions sent with your items, or feel free to contact us on how to best care for your items.

Returns and Exchanges

Due to the nature of the product and for hygiene reasons, we cannot accept return. However if there is a material defect please contact us so we can make arrangements with you. Contact must be made within 7 days of delivery if there are any issues.

Please choose carefully as we cannot provide returns or exchanges due to change of mind.

Postage

Express shipping and insurance are available at checkout if desired. Once items are shipped, unfortunately we can no longer take responsibility for them. All items will be posted via Australia Post and will be dispatched as quickly as possible. Please allow 3-7 business days turn around, but it usually quicker.